Windows users: If you have installed Adobe Acrobat Reader correctly and are experiencing difficulties downloading, viewing or printing Adobe Acrobat (.pdf) files, there are two possible solutions. Here are instructions which should solve any problems you are experiencing. Please apply them in the order they are listed:

Your version of Adobe Acrobat Reader should be at least version 4.x. Better yet, obtain version 6.x. Here are instructions to determine what version you are using: 1. Open the Adobe Acrobat Reader on your desktop. 2. Click on the Help Menu and select "About Acrobat Reader."

You may obtain the current version at no cost from Adobe's web site.

If your version of Acrobat is current and your browser is Netscape Navigator, please apply the following steps:
1. Click on the Netscape browser's Options menu, then click on "Network Preferences," and finally click on the "Cache" tab of the "Network Preferences" window. Make sure the check box labeled "Allow Persistent Caching of Pages Retrieved Through SSL" is checked.
2. In the same window, click on the "Clear Memory Cache Now" button and then on the "OK" button. Next, click on "Clear Disk Cache Now," and then the "OK" button.
3. Click "OK" again in order to close the "Preferences" window.
4. Exit your browser and then restart it. You should now be able to view the .pdf file. Adobe Acrobat will launch as a separate application to view PDF files, rather than within the browser window.

Mac users: If you have Adobe Acrobat Reader version 4.x or later, simply double click the .pdf documents to download, read and print them. Adobe Acrobat Reader for Mac OS 9 or X is available from Adobe's web site.